Engineering Excellence and Customer-Centric Solutions: The NETS Way


In the realm of thermal process solutions, the path to engineering excellence is paved with innovation, expertise, and a deep commitment to customer satisfaction. At New England Temperature Solutions (NETS), these principles are at the core of everything we do, guiding us as we navigate the complexities of the industry and strive to meet the evolving needs of our clients.

Founded in 2000, NETS has established itself as a leader in temperature control solutions, with a focus on providing unparalleled engineering support and configuration options. Our journey, spanning over two decades, is a testament to our dedication to excellence and innovation in the thermal process industry.

The Intersection of Expertise and Innovation

At NETS, we understand that the backbone of any successful engineering solution lies in the expertise and creativity of the team behind it. Our President, Dominic DeLuca, and Vice President of Engineering, Bob Pierce, embody this philosophy, bringing together decades of experience and a forward-thinking approach to address the challenges faced by our clients.

Bob Pierce, with his extensive background in engineering that dates back to the early eighties, exemplifies the depth of knowledge and passion for innovation that NETS stands for. His journey from the ground up in the industry has endowed him with a unique perspective on engineering challenges and the best ways to solve them.

Tailored Solutions for Every Need

One of the hallmarks of NETS’s approach is our commitment to providing tailored solutions that meet the specific needs of each client. We understand that every thermal process challenge is unique, and there’s no one-size-fits-all solution. This is where our expertise in pre-sales technical support shines, offering clients guidance from the initial inquiry to the final implementation.

Whether it’s a question of selecting the right controller size or configuring a solution for a brand new application, NETS stands ready to assist. Our team, including the skilled Andy behind the camera, ensures that every client receives the personalized attention and expert advice they need to make informed decisions.

Navigating Challenges with Ease

The thermal process industry is not without its challenges, from global supply issues to the nuanced needs of diverse applications. NETS’s approach to these challenges is proactive and solution-oriented, leveraging our extensive inventory and engineering capabilities to deliver timely and effective solutions.

Our ability to provide quick code configurations and pre-configured instruments prior to delivery exemplifies our commitment to easing the implementation process for our clients. By addressing up to 90% of the configuration needs through our quick code system, we ensure that the final 10%—often the most challenging—receives our focused expertise and support.

Beyond the Sale: Comprehensive Support and Training

NETS’s relationship with our clients doesn’t end with the sale. We believe in providing comprehensive support and training to ensure the successful implementation and operation of our solutions. From remote support via TeamViewer and Google Meet to on-site visits for emergency assistance, we’re always ready to help our clients navigate any challenges they may encounter.

Our focus on training and education, including the option for remote meetings and configuration assistance, reflects our commitment to not just solving immediate problems but empowering our clients for future success. This approach has not only helped us navigate the challenges brought on by the global pandemic but has also opened new avenues for supporting our clients more effectively.

Looking to the Future

As we look to the future, NETS remains committed to pushing the boundaries of what’s possible in thermal process solutions. Our ongoing investment in technology, training, and talent ensures that we continue to offer our clients the best in engineering excellence and customer-centric solutions.

Whether you’re facing a complex engineering challenge or simply looking for the best temperature control solutions, NETS is here to help. Visit our website or contact us directly to learn more about how we can assist you in achieving your thermal process goals.

Questions? We'd love to help.